School District Saves on Alarm Monitoring

Garvey School District Chooses Students Over AT&T

 

As the Facilities Director for Garvey School District, Kevin Hobby is always looking for ways to improve the efficiency of his operations and reduce on-going costs. Kevin identified the amount of money that Garvey School District was spending on telephone lines. He and his team began to look for alternative communication solutions for their alarm monitoring needs. He investigated wireless technologies including cellular solutions and MeshWrx’s mesh radio technology solution. His number one criterion was reliability. In the event of an incident occurring at one of his campuses, he wanted to make sure that the communication system would perform. He compared the mesh technology solution to other wireless communication solutions and chose MeshWrx for the following reasons:

 

  1. Fastest response time– When an alarm is triggered, the MeshWrx signal reaches the call center in 3-5 seconds compared to cellular solutions that can take up to 45 seconds to reach the call center.
  2. Reliability– Mesh technology uses smart radio devices to communicate with each other. Each device acts as a repeater, transmitter, and receiver of radio signals. If one link is down, there are virtually thousands of communication paths still available. A cellular link can be brought down if a single tower fails.
  3. Prioritization– The MeshWrx system is solely dedicated to transmitting alarm signals between users and the call center. With a cellular solution, it’s impossible to prioritize the alarm signal amongst the other traffic on the cellular network.

 

In addition to system performance and reliability, Kevin and his team were also able to save Garvey School District a significant amount of money per year in monitoring costs, simply by upgrading to MeshWrx wireless alarm monitoring solution. MeshWrx’s no-cost installation made it easy for the district to implement the solution with no out-of-pocket expenses for equipment and installation.

 

Upon completion, Kevin Hobby shared – “Upgrading to the MeshWrx alarm monitoring solution saved us $22,620. These are valuable funds that we are investing back into the school district, our student’s needs and education annually. Also, because there were no out-of-pocket costs for equipment and installation, our district saved an additional $19,500! This was not only a great cost-saving solution for our district, but the system is more reliable than what we had in the past. I highly recommend MeshWrx monitoring!”

 

For more information on the MeshWrx Alarm Monitoring solution click here.

This month’s MeshWrx client spotlight features Kidder Mathews, the largest independent commercial real estate firm on the West Coast. Kidder Mathews is a 50-year-old firm with 22 office locations across the west. They provide a comprehensive service offering that includes brokerage, property management, valuation advisory and more. Their market expertise is broad and includes; healthcare, industrial, life science/technology, retail, office, multifamily, and religious and educational facilities.

Kidder Mathews Project Spotlight

We spoke with Angela Gomez-Jones (RPA), a senior vice president at Kidder Mathews in their property management division about her decision to migrate customers to MeshWrx. Angela has been instrumental in driving her team to update existing fire alarm monitoring solutions to MeshWrx.

 

Q: Why Do Clients Choose Kidder Mathews as Their Property Management Firm?

A: Kidder Mathews is the largest independent real estate firm in the West. As an independent firm, we are driven to provide value for our clients. We know that every client has unique investment and ownership objectives and it’s up to us to help them meet those objectives. Our ability to attract and retain clients is directly related to the value we bring. The market for Property Management services is competitive and we set ourselves apart by exceeding our client’s expectations

 

Q: Why Did You Start Looking for an Alternative Alarm Monitoring Solution?

A: For the past few years, we have become increasingly aware of the fact that traditional phone lines are becoming obsolete. We know that within the next year or so, companies like AT&T will no longer be maintaining this technology. Recently, we have begun to experience more trouble calls related to phone lines at our properties. It’s becoming increasingly clear to us that this problem is only going to get worse.

 

Q: Why Now? What Were the Driving Factors That Led You to Address This Issue?

A: Our Property Managers are busy people. Every day they address a wide variety of issues that can occur at one of their properties. As a Senior VP, I want to make sure that my team is focused on delivering the best possible service to our owners. We’ve seen a significant increase in trouble calls associated with faulty phone lines connected to our fire alarm panels. As an integral part of the life safety systems at our properties, addressing these trouble calls is a high-priority for my team. I realized there were spending too much time scheduling service calls and trying to get the phone companies to resolve the problem and I didn’t want this to impact their ability to focus on other issues at the properties.

 

Q: What Were the Key Criteria That Led You to Choose MeshWrx for Fire Alarm Monitoring Solution?

A: I wanted a long-term solution that would meet the following criteria:

  • Increased Reliability — Kidder Mathew’s Property Managers were spending too much time responding to trouble calls and dealing with nuisance issues related to the unreliability of the phone lines. I wanted a solution that was reliable and stable and would allow them to focus on more important issues related to managing their client’s properties.
  • Improved Performance — If we are going to implement a new technology, I expect it to out-perform the existing system. I wanted a system that is better than what we have.
  • Cost Savings — “An investment in new technology should yield cost-savings and provide an increase in value for our clients. Any investment in new technology should generate a significant ROI to our property owners.”

 

Q: What Made You Believe MeshWrx’s Solution Would Align With Your Core Values?

A: I have been in the property management business for years and thought I knew all of the solutions available in the marketplace. I was approached by Brandon Carlton, a MeshWrx representative, who introduced me to MeshWrx and their mesh technology solution. I learned that Mesh technology is “smart radio” technology that was originally designed for military applications and is still used by first-responders today. The “smart radio” technology is faster and more reliable than other solutions available in the marketplace

 

Q: How Has the Decision to Implement the MeshWrx Solution Impacted Your Clients?

A: MeshWrx proposed that Kidder Mathews begin converting their clients existing fire alarm monitoring systems that rely on phone lines to their mesh radio system. MeshWrx installs their intelligent radio device to the customer’s existing fire panel which eliminates the need for expensive and unreliable phone lines.

 

“Eliminating the phone lines saves our clients more than $1500 each year from what they were paying. The MeshWrx solution included the mesh radio connection and monthly alarm monitoring for the low price of only $80 per month. MeshWrx also installed their system at no cost making it easy to switch with no out-of-pocket expenses. Compared to other solutions we looked at, MeshWrx saved our property owners thousands of dollars. It’s not often that we can bring a new technology that is more reliable, performs better and with no out-of-pocket expenses to our customers!”

 

For more information on the MeshWrx solution, check out our Technology here.

 

This month’s MeshWrx client spotlight features the RiverRock Real Estate Group, a property management firm with multiple offices in California and Arizona. The following is a summary of recent discussions with RiverRock leaders.

River Rock Alarm Monitoring Case Study

 

Q: What was the vision behind starting RiverRock RealEstate Group?

A: John Combs founded RiverRock Real Estate Group in 2003 based on the opportunity to provide superior property management services at a competitive value. Inspired by new ideas in service, technology, training, and pricing, John envisioned that his firm would become an indispensable asset to every client it serves.

 

Q: What has made RiverRock indispensable to its clients?

A: The client-centric approach to property and asset management, focused on providing superior, hands-on management and specialized accounting services has propelled the growth of the firm. Today, RiverRock manages more than 29 million square feet of office, retail and industrial properties throughout California and Arizona.

 

Q: When did you start looking for an alternative alarm monitoring solution?

A: RiverRock’s attention to detail led them to recognize a disturbing trend in the management of their properties – a significant increase in trouble calls related to alarm monitoring systems in their buildings. Upon further investigation, they realized that the overwhelming cause of these trouble calls are related to the dedicated phone lines required for fire alarm monitoring systems.

Their research indicated that as people move away from traditional phone lines (POTS) to other forms of communications, the existing phone infrastructure is beginning to collapse. Juliet Hover, Senior Property Manager at RiverRock shared, “We took it for granted that the phone system would always work.” Upon further research, she learned that companies such as AT&T and Verizon, that maintain the POTS infrastructure, have petitioned the Federal Government to get out of the POTS line maintenance responsibility. It was clear that phone line reliability was only going to get worse and a new solution was needed.

 

Q: When looking for a new alarm monitoring solution what values had to be at the forefront?

A: As a core business practice, RiverRock seeks out technological solutions that can add value for their clients. The team focused on alternative solutions that would provide the following:

  • Increased Reliability – RiverRock’s Property Managers were spending too much time responding to trouble calls and dealing with nuisance issues related to the unreliability of the phone lines. They wanted a solution that was reliable and stable and would allow them to focus on more important issues related to managing their client’s properties.
  • Improved Performance – For years, fire alarm monitoring systems were both reliable and dependable. Hover shared, “We wanted another system that would meet or exceed this standard of dependability and performance.”
  • Cost Savings – According to Hover, “An investment in new technology should yield cost-savings and provide an increase in value for our clients. Any investment in new technology should generate a significant ROI to our property owners.”

 

Q: When did you first hear of MeshWrx?

A: RiverRock’s research led them to MeshWrx, an alarm monitoring company that provides fire alarm monitoring systems supported by radio mesh technology.

 

Q: What made you believe MeshWrx would align with your core values?

A: Mesh technology is “smart radio” technology that was originally designed for military applications. Traditional radio communication systems relied on a primary sender (broadcast) sending a signal to multiple receivers. With mesh technology, every radio is intelligent, and can both send and receive signals. The “smart radio” technology allows devices to find the most direct route to their receiver.

Mesh technology is the preferred technology used by first-responders and has been in use for alarm monitoring systems for decades. However, only recently has it grown in popularity because the once reliable phone system is deteriorating.

 

Q: Since converting to MeshWrx, what has MeshWrx helped you achieve?

A: MeshWrx proposed that RiverRock begin converting their existing fire alarm monitoring systems that rely on phone lines to their mesh radio system. MeshWrx installs their intelligent radio device to the customer’s fire panel which eliminates the need for expensive and unreliable phone lines.

“Eliminating the phone lines saves our clients on average $150 per month from what they were paying. The MeshWrx solution included the mesh radio connection and monthly alarm monitoring for the low price of only $80 per month. MeshWrx also installed their system at no cost making it easy to switch with no out-of-pocket expenses. Compared to other solutions we looked at, MeshWrx saved our property owners thousands of dollars. It’s not often that we can bring a new technology that is more reliable, performs better and with no out-of-pocket expenses to our customers!” said Hover.