This month’s MeshWrx client spotlight features the RiverRock Real Estate Group, a property management firm with multiple offices in California and Arizona. The following is a summary of recent discussions with RiverRock leaders.

River Rock Alarm Monitoring Case Study

 

Q: What was the vision behind starting RiverRock RealEstate Group?

A: John Combs founded RiverRock Real Estate Group in 2003 based on the opportunity to provide superior property management services at a competitive value. Inspired by new ideas in service, technology, training, and pricing, John envisioned that his firm would become an indispensable asset to every client it serves.

 

Q: What has made RiverRock indispensable to its clients?

A: The client-centric approach to property and asset management, focused on providing superior, hands-on management and specialized accounting services has propelled the growth of the firm. Today, RiverRock manages more than 29 million square feet of office, retail and industrial properties throughout California and Arizona.

 

Q: When did you start looking for an alternative alarm monitoring solution?

A: RiverRock’s attention to detail led them to recognize a disturbing trend in the management of their properties – a significant increase in trouble calls related to alarm monitoring systems in their buildings. Upon further investigation, they realized that the overwhelming cause of these trouble calls are related to the dedicated phone lines required for fire alarm monitoring systems.

Their research indicated that as people move away from traditional phone lines (POTS) to other forms of communications, the existing phone infrastructure is beginning to collapse. Juliet Hover, Senior Property Manager at RiverRock shared, “We took it for granted that the phone system would always work.” Upon further research, she learned that companies such as AT&T and Verizon, that maintain the POTS infrastructure, have petitioned the Federal Government to get out of the POTS line maintenance responsibility. It was clear that phone line reliability was only going to get worse and a new solution was needed.

 

Q: When looking for a new alarm monitoring solution what values had to be at the forefront?

A: As a core business practice, RiverRock seeks out technological solutions that can add value for their clients. The team focused on alternative solutions that would provide the following:

  • Increased Reliability – RiverRock’s Property Managers were spending too much time responding to trouble calls and dealing with nuisance issues related to the unreliability of the phone lines. They wanted a solution that was reliable and stable and would allow them to focus on more important issues related to managing their client’s properties.
  • Improved Performance – For years, fire alarm monitoring systems were both reliable and dependable. Hover shared, “We wanted another system that would meet or exceed this standard of dependability and performance.”
  • Cost Savings – According to Hover, “An investment in new technology should yield cost-savings and provide an increase in value for our clients. Any investment in new technology should generate a significant ROI to our property owners.”

 

Q: When did you first hear of MeshWrx?

A: RiverRock’s research led them to MeshWrx, an alarm monitoring company that provides fire alarm monitoring systems supported by radio mesh technology.

 

Q: What made you believe MeshWrx would align with your core values?

A: Mesh technology is “smart radio” technology that was originally designed for military applications. Traditional radio communication systems relied on a primary sender (broadcast) sending a signal to multiple receivers. With mesh technology, every radio is intelligent, and can both send and receive signals. The “smart radio” technology allows devices to find the most direct route to their receiver.

Mesh technology is the preferred technology used by first-responders and has been in use for alarm monitoring systems for decades. However, only recently has it grown in popularity because the once reliable phone system is deteriorating.

 

Q: Since converting to MeshWrx, what has MeshWrx helped you achieve?

A: MeshWrx proposed that RiverRock begin converting their existing fire alarm monitoring systems that rely on phone lines to their mesh radio system. MeshWrx installs their intelligent radio device to the customer’s fire panel which eliminates the need for expensive and unreliable phone lines.

“Eliminating the phone lines saves our clients on average $150 per month from what they were paying. The MeshWrx solution included the mesh radio connection and monthly alarm monitoring for the low price of only $80 per month. MeshWrx also installed their system at no cost making it easy to switch with no out-of-pocket expenses. Compared to other solutions we looked at, MeshWrx saved our property owners thousands of dollars. It’s not often that we can bring a new technology that is more reliable, performs better and with no out-of-pocket expenses to our customers!” said Hover.

The Problem

Since the very beginning, fire alarm monitoring systems have connected to Call Centers via traditional phone lines. In order to ensure that there wasn’t a single-point-of-failure when an alarm was activated, the authorities required each system to have two dedicated phone lines. This system worked fine for decades largely due to the fact that there weren’t any reasonable alternatives.

Proven Alternative Solutions For Cellular Alarm Monitoring

In the mid-1980s cell phones entered the market and slowly began to change the way people communicated with each other. By 2011 it was estimated that there were more calls made on cell phones than on wired devices. As users migrate away from traditional phone lines and switch to cell or VOIP for their communication systems, the amount of money paid to maintain the system began to shrink. The pool of users paying to support this technology today has shrunk so much that they can no longer support this network of outdated equipment.

Building owners and property managers are looking for alternative solutions to replace their unreliable and expensive phone lines for their fire and security alarm monitoring systems.

Many users assume that the only viable option is to switch to cellular communications as their alarm monitoring backbone. We present to you an alternative solution—mesh radio. In this upcoming series, we will compare the features and benefits between cellular systems and mesh radio systems.

How Mesh Radio Works

Mesh radio technology is conceptually simple. Signals that need to get from a monitored alarm panel to the Central Monitoring Station may either go directly from the smart subscriber at the alarm panel to the receiver in the Central Station or it will “hop” through other subscribers along the way via multiple paths until it gets a confirmed delivery at the Central Station. Protect your most precious assets with leading-edge alarm communications.

Proven Mesh Radio Technology

Our networks are built using patented mesh radio technology that was originally developed for rigorous military installations and designed solely for alarm communications. Over 100,000 new installations have been deployed worldwide since the early 1990’s and over 95% of those systems are still fully operational today.

Reliable, Better

Mesh Radio Technology will never sunset or become obsolete like AMPs, VoIP, or POTs. Our private wireless networks are proven to withstand even the most challenging conditions such as earthquakes, floods, hurricanes, superstorms, and wildfires. When other alarm communication alternatives fail during power outages, mesh network radio signals keep operations running at peak performance

Wireless alarm transmission stands up against the elements with no telephone service, cabling, or generators needed. We own and operate our private networks with complete control of services end-to-end.

Fast, Faster

A fire can double in size and intensity every 30 seconds. When seconds count and lives depend on it, the choice is clear for life safety and security. Our privately owned and operated networks provide the quickest response time possible delivering critical event alarm signals in just 1-3 seconds compared to the Internet at 4-6 seconds or Telephone up to 45 seconds or even longer. Multiple paths provide the shortest, most reliable route possible for alarm signals to get through.

Houston… We are Landing!

MeshWrx is excited to bring to the Houston market a more reliable, cost-efficient, and hassle-free alarm monitoring solution. Using mesh radio technology, originally developed for military, police, and fire communication systems, has successfully been deployed in the fire alarm monitoring space by MeshWrx. Mesh technology delivers quicker response times, unparalleled reliability and is proven to be the most effective fire alarm monitoring solution for protecting lives and property.

MeshWrx’s parent company, VFS’s, owner and founder, Randy Nelson, recognized the need to deliver a more reliable technology to impact life-saving communication. The current industry standard of using outdated telephone lines for communication is no longer a viable solution. “We are excited to bring this innovative technology to our customers and the fire alarm monitoring industry.” The MeshWrx solution is future-proof, secure, and takes less than 3 seconds to send alarm communication, beating industry standards.

Prologis, the world’s leader in logistic real estate, has converted more than 100 properties to the MeshWrx system saving them more than $100,000 by eliminating the costly and unreliable phone lines. Transwestern, a national real estate property management company, has started the process of migrating 25 properties to MeshWrx saving them more than $24,000 a year, with plans to add another 47 properties in the next few months.

We are launching in the Houston market with a special offer. MeshWrx is offering a $0 installation – we will provide and install all equipment at no cost to the customer as part of our ongoing commitment to provide cost-effective services and industry-leading innovation in this market. “What makes us compelling, is our drive to continually challenge the status quo, by developing industry-leading technology which complements our services to provide the best customer experience in the fire and life safety industry” stated Nelson.

To learn more about our mesh radio solution visit: https://meshwrx.com/technology/

Orange, California, January 31, 2019
After more than 20 years of fire alarm monitoring experience, today, VFS announces that it is spinning off its alarm monitoring division as a new company – MeshWrx Fire Alarm Monitoring Systems. MeshWrx provides our customers with a more reliable, cost-efficient and hassle-free fire alarm monitoring solution using mesh radio technology originally developed specifically for demanding military, police, and fire communication systems. MeshWrx technology delivers quicker response times, unparalleled reliability and is proven to be the most effective fire alarm monitoring solution for protecting lives and property.

VFS owner and founder, Randy Nelson, recognized the need to deliver a more reliable technology to impact life- saving communication. The current industry standard of using outdated telephone lines for communication is no longer a viable solution. “We are excited to bring this innovative technology to our customers and the fire monitoring industry.” The MeshWrx solution is future-proof, secure and takes less than 3 seconds to send alarm communication beating industry standards.

Brenda Buch of Southern California Real Estate Services said, “We made the switch to MeshWrx due to the ongoing cost increases to maintain our fire alarm phone lines that are eventually going away. By eliminating our phone lines, MeshWrx is now saving our organization $18,500 a year. We also took advantage of their free equipment and installation and saved an additional $10,500.” For a limited time, MeshWrx will install the equipment at no cost to the customer as part of our ongoing commitment to provide cost-effective services and industry-leading innovation cabling and communications. But what makes us unique is that we are continually challenging the status quo by developing industry-leading technology that complements our services to provide the best customer experience in the fire and life safety industry. VFS has developed revolutionary tools such as LiNC and Custom Reports to help clients save time and money.

MeshWrx parent company, VFS Fire & Security Services, provides services and products for fire sprinkler systems, fire alarms, security Brenda Buch of Southern California Real Estate Services said, “We made the switch to MeshWrx due to the ongoing cost increases to maintain our fire alarm phone lines that are eventually going away. By eliminating our phone lines, MeshWrx is now saving our organization $18,500 a year. We also took advantage of their free equipment and installation and saved an additional $10,500.” For a limited time, MeshWrx will install the equipment at no cost to the customer as part of our ongoing commitment to provide cost-effective services and industry-leading innovation systems and data.

For More Information:
Phone: 855 – MESHWRX
Email: hello@meshwrx.com
Website: www.MeshWrx.com

MeshWrx Whitepaper
This whitepaper evaluates and compares the communication options for relaying fire alarm signals from commercial buildings back to the central monitoring station. Specifically, we investigate how public switched telephone network (PSTN), cellular/IP and wireless mesh technologies compare in regard to reliability, performance, total cost of ownership (TCO) and obsolescence. We come to the conclusion that when everything is considered, Wireless Mesh Technology offers the best option for fire alarm monitoring communications in commercial buildings.

LEARN MORE ABOUT MESHWRX WHITEPAPER